Al Reem SaaS - Pet Care Management Software

Al Reem Animal Care LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our site and our services, including veterinary medical care, surgical procedures, vaccinations, dental care, grooming services, specialized pet foods, toys, accessories, obedience training, behavior modification, overnight boarding, and daycare. This policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We may collect the following types of information:

Personal Information: This includes information that can identify you, such as your name, postal address, phone number, and email address. We collect this information when you register on our site, schedule appointments, purchase products, subscribe to newsletters, or contact us directly.
Pet Information: We collect information about your pet(s), including their name, breed, age, medical history, vaccination records, and any other relevant information necessary to provide appropriate care.
Payment Information: When you make purchases through our service, we collect payment information, such as credit card details. This information is processed securely by our payment processors, and we do not store your full credit card information on our servers.
Usage Data: We automatically collect information about how you use our site, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies and similar tracking technologies to collect this data.
Communications: We may retain copies of any communications you send to us, including emails, letters, and online forms.

How We Use Your Information

We use the information we collect for the following purposes:

Providing Services: To provide veterinary medical care, grooming, pet supplies, training, boarding, and other services you request.
Appointment Management: To schedule appointments, send reminders, and manage your pet's medical records.
Payment Processing: To process payments for services and products.
Customer Support: To respond to your inquiries, resolve issues, and provide customer support.
Marketing Communications: To send you newsletters, promotional offers, and updates about our services (you can opt-out of these communications at any time).
Improving Our Services: To analyze usage data and feedback to improve our site, services, and customer experience.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Disclosure of Your Information

We may disclose your information to the following categories of recipients:

Service Providers: We may share information with third-party service providers who assist us with payment processing, data analysis, email marketing, and other essential functions. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Veterinary Specialists: In certain cases, we may need to share your pet's medical records with veterinary specialists for consultations or referrals.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

Using encryption to protect sensitive data during transmission.
Implementing access controls to restrict access to personal information to authorized personnel only.
Regularly monitoring our systems for security vulnerabilities.
Providing training to our employees on data privacy and security best practices.

Despite these measures, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Your Rights

You have the following rights regarding your personal information:

Right to Access: You have the right to request access to the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information, subject to certain exceptions.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to Object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection authority if you believe that we have violated your rights.

To exercise your rights, please contact us at the address listed below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage data and improve our site. You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our site.

Links to Other Websites

Our site may contain links to other websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any websites you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site and update the effective date. Your continued use of our site after the posting of changes constitutes your acceptance of the revised Privacy Policy.

If you have any questions or concerns about this Privacy Policy, please contact us at:

Al Reem Animal Care LLC 14 Sheikh Zayed Road, Suite 201, Dubai, Dubai, zip: 00000 country: UAE